All our products come with a Twelve (12) month carry-in warranty from the date of purchase(unless otherwise stated on your invoice). Our warranty covers any manufacturing defects but does not cover the following;

• damage due to negligence
• dirt buildup
• recalibration
• power surges
• normal wear and tear
• bulbs (counterfeit detectors)
• tampering or misuse of the product
• water damage

Wear and Tear – Maintenance
During normal use our products will require regular cleaning and servicing, we recommend all machines are serviced at least once a year to ensure optimal operational performance and maximum lifespan. We suggest all customers purchase an SLA or Maintenance plan to reduce breakdowns and increase life span.

Warranty Process

1. Initial Contact: Reach out to your nearest Avansa branch at 087 095 3333 or service@avansa.co.za for immediate assistance.

2. Troubleshooting Assistance: Our Avansa technical support team will guide you through troubleshooting your device to identify and potentially resolve the issue.

3. Warranty Ticket Issuance: If the problem persists, we will issue a warranty ticket and provide you with a unique ticket number for reference.

4. Product Delivery for Assessment: You can deliver the defective product to your closest Avansa branch. This can be done either personally or via a courier service. Note that Avansa can facilitate collection and delivery, but this service is chargeable.

5. Technical Evaluation: Upon receiving your product, Avansa's technical department will conduct a thorough evaluation to determine if your warranty claim is valid and will keep you informed about the status.

6. Technical Report: Once the assessment is complete, we will send you a detailed technical report via email, outlining the nature of the issue and the steps taken to address it.

7. Product Collection: After servicing, your device will be ready for collection at the Avansa branch where it was delivered.

We strive to make this process as smooth and efficient as possible, ensuring minimal disruption to your business operations.

We want every purchase to meet your expectations. If you're not completely satisfied, here's how you can return a product within 30 days from the order date for a full refund:

1. Eligibility Check: Ensure that your item is eligible for return. It must be within 30 days from the order date and in “as new condition”, meaning it hasn’t been used, altered, or damaged.

2. Packaging the Product: Return the item in its original packaging, including all extras. If the original packaging and extras are not included, a re-boxing fee will be applied.

3. Initiate the Return: Contact us at sales@moneycounters.co.za to inform us of your return. We will provide you with the necessary details and return authorisation.

4. Shipping or Drop-off:

   • Shipping: Package the item securely and send it to the designated return address. Remember, you are responsible for all shipping costs.
   • Drop-off: Alternatively, you can drop off the item at our Johannesburg branch.

5. Return Confirmation and Refund Processing: Once we receive and inspect the item, we’ll confirm if the return meets our criteria. If approved, we will process your refund promptly. The refund will be credited to your original method of payment.

6. Refund Receipt: You will receive a confirmation once the refund has been initiated. Please note that it might take a few days for the refund to reflect in your account, depending on your bank or credit card issuer.

We hope this process is clear and straightforward. Your satisfaction is our priority, and we're here to assist you every step of the way.